italist Offers & Reviews

I purchased a brown Ferragamo bag on Italist.com on May 17th, order 00605873. I received a light beige bag (wrong shade) in a few days instead of the brown one. I filed a return and I returned the wrong bag to Italist in perfect condition, with all tags and documentation, on May 28, 2025. The package was delivered and signed for at their Milan partner boutique (confirmed by DHL). Since then, more than 50 days have passed, and I still have not received my refund. Despite following all return procedures exactly as instructed, Italist has: Failed to process my refund within the promised time, Ignored multiple follow-up emails (sent June 12, June 19, June 20, and July 2), Provided no clear communication or explanation, And stopped replying altogether. DO NOT BUY ANYTHING AT ITALIST.com! This is fraud! They send wrong items and do not refund your money after they receive wrong items. I will continue to escalate this issue and share my experience until I receive a full refund.

italist has the best selection of luxury items you can find online! They ship express everywhere in the world and prices are great! Just keep in mind that they do not offer free returns (this is the reason why they are able to offer such great prices) so it is better to know your size in advance! 

great buying experience. simple and intuitive site. I received the products on time and they were in excellent condition. made a great impression at my wife's birthday party. Thank you for the impeccable service

Extremely delighted about the service and the experience! My orders were confirmed pretty quick and the delivery was fast. Very satisfied with my products.

Great service this guys highly recommend 

In three days I got my favorite sneakers! Fast, fast, fast… I’ll definitely buy here again!

If you know what you need and want, then this is the store to buy from!  

Another great shopping experience at Italist.com, the best online platform with top-notch merchandise at great prices (lower than ALL the other players) and speedy international delivery. HIGHLY RECOMMENDED!

Fast shipping and perfect, real product! At the cheapest price! I’m in love with italist

MaxMara is half of the price ???

Got a great deal on a Max Mara coat and very fast delivery too (Seattle, WA). Recommend!

Shipping is so fast ? and my experience was great.

Lovely, will do business again.

本来可以邮寄国外转运回国，它这个限制用卡过不了，客服回来也是诡异。说白了就是必须在属地国购买，关税就要被坑死。

reliable platform with reasonable price

虽然确实在大多数电商来说定价确实很低,但是运费太贵,寄到中国也是预收关税,就算寄往美国也是50欧元,我不知道寄到英国的运费怎样,但是这个电商是根据IP来主动切换国家,所以根本就没办法测试,如果寄到英国运费比较便宜的话,我还可以包税转运回来,总之这个网站就是太死板,如果买大件当然都是无所谓的,但是便宜一些的品牌除非买很多,不然算上运费也是极具没有性价比的.

There is the online chat on the website, but not same time with China, they can help submit your question to Headquarter in Italy. Duties and taxes are not included in the list price, but they will be calculated when checkout, and you will not to pay extra money when delivered, it is very convenient. 

网站有在线客服，在线时间不是中国时间的全天，可以帮忙提交问题到意大利总部。发货时间较快，商品不含税，但是结算时候预缴税金，到货就不用额外缴税了，还是挺方便的